About Us Khiam Interiors are committed to providing good value for money and the highest levels of customer care. If you have any suggestions or comments please contact us.
Our Contact details:
16 Oxford Road Stone Aylesbury Buckinghamshire HP17 8PB United Kingdom
Phone: 01296 747 222
Email: sales [at] khiaminteriors [dot] co [dot] uk
VAT Registration Number GB 812 6026 63
Making A Purchase Please browse our catalogue and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept online credit card payments.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And HandlingWe Only Deliver to UK Mainland Addresses
Orders over £500 are delivered FREE.
For orders up to £50 a delivery charge of £2.95, between £50 and £150 the charge is £6.95 and between £550 and £500 the charge is £14.95. Upper parts of Scotand- surcharge of £15.00
Delivery Schedule You will be advised of any items not in stock and the anticipated dispatch date. You will always be contacted with the option to cancel your order if you would rather not wait.
We will always contact you prior to delivery and arrange a suitable time - we will not just "turn up".
If you miss a delivery you will be charged for the cost incurred this is typically £28.00.
We do our utmost to ensure your goods arrive in perfect condition. If you should find any problem with your order please call us on 01296 747 222.
Special Orders A "special order" is any order that has been personalised to your specification by altering the colour, finsh or size for example, on your instructions or a non-stock item that has been made by our suppliers on your behalf.
If you wish to cancel an order for a special item you will be liable for the cost incurred by Khiam Interiors up to the point you inform us. This will typically be the cost of the manufacture that we have been liable for and any delivery costs we have incurred as you can appreciate bespoke items are not so easy to resell.
Measurements are your responsibility on the furniture especially on a made to measure piece.
Please remember to measure all staircases, hallways and door-frames in addition to the place where you would like to place the furniture. If in doubt give us a call and we will try to assist you, after all we have delivered lots of items and we would rather spend time beforehand to avoid you being disappointed.
Tax Charges All our prices are inclusive of VAT.
Guarantee Goods carry the manufacturers warranty.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01296 747 222 or write to us at Khiam Interiors 16 Oxford Road Stone Aylesbury Buckinghamshire HP17 8PB United Kingdom
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK. We do not disclose our customer's personal information to third parties. We do not send unsolicited e-mail's to our customers or potential customers. We only use the information we collect about you to process orders and to provide a more personalised shopping experience. We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customer's privacy.
Returns Policy For consumer sales we comply with the relevant Distance Selling Regulations. Consumers have the right to return the goods within 7 days of receiving them, provided they are in pristine condition, in their original, unopened and undamaged packaging and in a resalable condition. The buyer will be responsible for the cost and safe return of the goods. When this is satisfied a refund will be made within 30 days.
Our normal trade terms apply to non-consumer orders.
Remittance Terms Title to the goods will remain with Khiam Interiors until full payment is received.